Welcome to QuickEasy Software! To ensure a smooth and enjoyable journey together, we have outlined the following terms of engagement that highlight our processes, responsibilities, and good manners.

• QuickEasy Software agrees to deliver and implement our BOS Software solutions per the agreed-upon project scope and specifications.
• The customer agrees to provide accurate and timely information, requirements, and feedback to enable us to meet project deadlines effectively. 
• The customer also acknowledges that their staff availability and cooperation are essential for successfully implementing the BOS Software. The timely participation of key organisational personnel is vital for effective collaboration and decision-making.

Project Management

• QuickEasy Software will assign a dedicated project manager who will act as your main point of contact throughout the engagement of the project, until project completion, when the customer will be handed over to our Helpdesk.
• We expect the customer to designate a single point of contact who can provide us with necessary approvals, gather feedback, and ensure smooth organisational communication.
• The customer will ensure the designated staff members are available for project-related discussions, meetings, decisions and training as required. Reworks and changes required due to incomplete or inaccurate data supplied, as well as additional training, will be billed in addition to the initial accepted project costs.
• It is critical that customers possess a computer with a webcam, headset and microphone for participation in training sessions and project reviews.

• We will work collaboratively with your team to establish a realistic project timeline, taking into account both parties' availability and milestones.
• We appreciate your commitment to promptly review and provide feedback on deliverables within the agreed timeframes.
• The customer will make the best efforts to ensure the availability of relevant staff members during scheduled project meetings, workshops, and training sessions. 

• QuickEasy Software will provide training on the usage and administration of the BOS Software.
• We use a train-the-trainer approach. We will train a select group of super-users from your organisation who will then become the client's internal trainers responsible for cascading the knowledge to other users.
• The customer agrees to identify and designate suitable individuals from their organisation to participate in the train-the-trainer sessions and take on the responsibility of super-users and training other users.

• The QuickEasy Software Helpdesk is the official support platform for all inquiries and assistance needs.
• All support requests must be logged with the Helpdesk, and a unique Support Management (SM) number will be assigned and communicated to the customer for reference.
• QuickEasy Software prioritises addressing support requests promptly, taking into account the severity and impact of each issue.
• Any issues without a relevant SM number cannot be responded to or escalated.
• The Helpdesk should be relied on as the central hub for all support needs, and the team is dedicated to providing timely and effective assistance.

• We value open and transparent communication. Our primary communication channels will be email & QuickEasy Software Helpdesk, available via email, Skype and telephone. While we communicate on WhatsApp, it is not a recognised communication channel at QuickEasy Software. Please let us know your preferred mode of communication.
• We aim to respond to your queries and concerns logged with our Helpdesk within 48 hours, excluding weekends and public holidays. Please log all correspondence with our Helpdesk.

• We believe in fostering a positive and respectful working relationship. We kindly request that all parties communicate with professionalism and courtesy.
• We encourage open and constructive dialogue, allowing both parties to openly share ideas, concerns, and suggestions.

• Cloud server subscriptions are billed and due from the initiation of the cloud server.
• User subscriptions are billed for the total number of concurrent users requiring access to the BOS system from the time users can access the system.

• We stay up-to-date with the latest IT technologies and industry developments to ensure ongoing improvement and innovation.
• QuickEasy Software will do its best to address development requests promptly, considering the severity and impact of each request. 
• We will strive to deliver development requests within the planned timelines. 
• Please note that we provide an estimated time of arrival (ETA) rather than a strict deadline for client development requests.

• QuickEasy Software retains ownership of all intellectual property rights associated with our ERP software solutions.
• The customer will have the non-exclusive right to use the software for their internal business purposes only.

• Both parties agree to treat all information shared during the engagement as confidential and not to disclose it to any third parties without written consent, except where required by law.

• Either party may terminate the engagement by providing 30 days written notice. All outstanding invoices must be settled upon termination.

We are confident that adhering to these terms will achieve the desired outcomes pleasantly and collaboratively. Should you have any questions or concerns, please feel free to reach out to us anytime.