Request support or ask us to call you back by filling in the contact form.
Upon receiving your request on any of these platforms, our system will generate a support ticket with a unique reference number for easy follow-up.
Mon-Thu 08:00 to 17:00 (GMT+2)
Sat-Sun & Public Holidays Closed
Mon-Thu 05:00 to 22:00 (GMT+2)
Meet The Helpdesk
Our helpdesk is available to answer your telephonic and email inquiries. Julian, Gail, and Alexis are experts in QuickEasy BOS, and love what they do.
Response times - We will handle your query as soon as is possible and keep you updated of the progress. We will prioritise your query according to the urgency of your problem - your system being down is of course the highest priority.
Be patient - A Support ticket needs to be created for each query that is logged with helpdesk, so make sure you get a reference number if you've logged a call.
Best method of contact - The preferred way to contact helpdesk is by e-mail (QuickEasy app > Main Menu > Help > Email Helpdesk) - this prevents you from holding on for an operator for extended periods if they are busy.
For your security, the Helpdesk team is not allowed to bypass user settings or install software to access the database directly.
For example, if our staff need to edit a Report using Teamviewer, they need to be provided with a user login where access to editing Reports is allowed and if our staff need to access the database using Flamerobin, they need to do it from a computer where Flamerobin is already installed.